Top 10 Ways to Fix Disney Plus Error Code 14

family watching disney plus movie

You love watching your favorite movies and TV shows with certain originals on Disney Plus on your device. The device could be a smartphone, PC, or smart TV. Any errors at your end or server side can interrupt you when you are enjoying a video or willing to enjoy it. These errors could have codes like 42, 142, 14, 21, 24, 11, 73, etc.

The error code 14 occurs when you decide to log into your account on Disney Plus. It shows that the system is unable to identify your name or password. This error usually happens due to incorrect insertion of your email or password, inactive account, temporary web browser bugs, application errors, and account login on too many devices. You need to fix this error. Here, know how to fix Disney Plus error code 14 to have a seamless watching experience:

Check your login details

disney plus account (1)

Step 1: Be very careful while logging into your Disney Plus account. 

Step 2: Ensure that the spellings of your name are correct. 

Step 3: Make sure that the email address associated with your Disney Plus account is accurate. 

Step 4: Assure whether the password you are typing/entering is correct. 

Reset your password 

disney plus password recovery page

Step 1: Visit the login page of Disney Plus – disneyplus.com/login on your PC or launch the Disney Plus application on your smartphone. 

Step 2: Choose the Forgot Password or Need Help option. 

Step 3: Type the email address, which is related to your Disney Plus account. 

Step 4: Choose Next or Continue. 

Step 5: Go to your email to check the inbox to find an email for the password reset. Go to the junk or spam folder if you do not find a password reset email from Disney Plus in your inbox. 

Step 6: Click on the password reset link after opening the email. 

Step 7: Follow the on-screen prompts/instructions to create a new password. Ensure you have met all requirements while creating the new password. 

Step 8: Use the newly created password to log into your Disney Plus account as you reset your password. 

Check the internet connection status and speed

speed meter tablet with smartphone internet speed

Step 1: Have a close look at the signal strength of your mobile data or WiFi network. 

Step 2: Check the internet speed if there is no network signal issue.

Step 3: Wait until the internet speed improves if it is slow or the signal strength is poor. 

Step 4: Reset your mobile data or internet device to improve its signal strength and internet speed. 

Step 5: Call your internet service provider representative. 

Restart your device

Step 1: To restart your PC, go to Start > Power > Restart. 

Step 2: To restart your Android device, press the Power button > choose Reboot/Restart > Tap to Reboot/Restart. 

Step 3: Similarly, follow the device-specific steps to restart your smart TV, iOS, and macOS.

Clear cache and data 

Step 1: Go to the Settings app on your device. 

Step 2: Choose Application Manager or Apps.

Step 3: Look for Disney Plus and choose it. 

Step 4: Tap on Storage. 

Step 5: Tap on the Clear Data and Clear Cache options. 

Update your Disney Plus application on your device

Step 1: Go to the Google Play Store, App Store, or allied application. 

Step 2: Type Disney+ in the search bar and look for updates. 

Step 3: Choose Update/Update & Install if you find any updates. 

Ensure your Disney Plus account is active

Step 1: Go to your email.

Step 2: Check for an activation link that you would have received from Disney Plus. 

Step 3: Click on the activation link to activate your account if you find it in your email. 

Step 4: Subscribe to Disney Plus by choosing a plan if you do not find an activation link in your email inbox. 

Reinstall the Disney Plus account 

Step 1: Find the Disney Plus app on your device (mobile, TV, or PC). 

Step 2: Touch or right-click on the app/app icon. 

Step 3: Choose Uninstall and click on OK/Uninstall to confirm your request. 

Step 4: Wait for a while. 

Step 5: Search for the Disney Plus app on your device’s app store. 

Step 6: Tap on the Install option. 

Step 7: Open the Disney app as the installation process ends. 

Log out your account on other devices

Step 1: Check whether you have logged into your Disney Plus account on more than one device. 

Step 2: Do log out of other devices if you have logged into your account on many devices. 

Step 3: Try to play movies or videos after opening the account on a single device. 

Get in touch with Disney+ support team

Call or email to a representative at Disney Plus if none of the ways mentioned above works for you.       

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