Top 7 Fixes for Disney Plus Error Code 42

disney plus error code 42

Launched in 2019, Disney Plus is a highly popular streaming service. It has Star Wars and Marvel franchises along with its classic archives and originals. This streaming service works well most of the time. Sometimes, it faces technical glitches that can destroy your watching experience. The Error code 42 on Disney Plus is such an issue that you might face. 

The Disney Plus Error Code 42 appears on your screen with a message like this – We’re sorry; we are having trouble connecting you to the service. Please check to see that you are still connected to the internet and try again. This error code states that the videos you are willing to watch cannot be displayed. It generally occurs due to a connectivity or internet issue. You can take a short break and come back to try again. Or try to sort out the issue if it is not resolved. Here are some quick fixes for your support:

Restart your streaming device

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  • Reset your device. 
  • To restart your PC, smartphone, or tablet, follow the device-specific steps to shut it down and start it again. 
  • To reset a media player like Roku, unplug it, wait for around 2 minutes, and plug it in again.   

Log out and into your Disney Plus account 

  • Launch the Disney Plus app on your device. 
  • Choose your account icon. 
  • Now, select the Log Out option. 
  • Wait for a while.
  • Use your username and password to log in again. After that, try watching a video on Disney Plus. 

Check your internet speed and signal strength 

speed meter tablet with smartphone internet speed

  • Have a close look at the WiFi or mobile signal on your device to check whether it is poor. 
  • Run speedtest.net or fast.com to check your internet speed.  
  • Reset your WiFi router/mobile data if you have a slow internet speed.
  • Switch the network. Connect your device to mobile data or an ethernet cable connection if you are using a WiFi network.  
  • Call the customer care support team if you are unable to improve the internet speed at your end.  

Enquire if Disney Plus is down

  • Visit the Downdetector site. 
  • Type the term – Is Disney Plus Down – in the search bar of Google.  
  • Wait until the Disney Plus server is up if it is down. 

Clear app data and cache

A picture of a cell phone being held in the hand

  • Open the Settings app on your smartphone or tablet. 
  • Go to the list of installed apps. 
  • Find and click on the Disney Plus application. 
  • Choose Storage & Cache. 
  • Click on Clear Cache.

Reinstall the Disney Plus app

  • Find the Disney Plus app by typing the respective term in the search bar or going to the list of apps on your device. 
  • Click on the app icon and choose the Uninstall option. 
  • Tap on Uninstall again to confirm your request. 
  • Let the uninstallation process complete.
  • Visit the Google Play Store, App Store, or allied others on your device. 
  • Type Disney Plus in the search bar of the app store. 
  • Click on the Download option to download and install Disney Plus again on your device. 

Get in touch with the Disney Plus support team

  • Call, email, or chat with the customer support executive in your respective region if none of the above-mentioned steps work for you. 

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