How to Fix Amazon App Not Working on Android and iPhone

In the contemporary world, most of you love shopping for your required products online. And for online shopping, Amazon is the most trusted name among people across the world. You log on to its website or mobile app when you want to buy your needed products. Sometimes, it happens that you face issues while logging on to the Amazon app or moving forward to purchase through it. Following the below-mentioned steps can help you fix the issue, Amazon App Not Working:  

Know if Amazon is Down

A web or mobile application works well when its servers have no functional issues. Any issue with the backend can stop the app from working properly. To check whether Amazon is down or not, you need to:

  • Downdetector’s Amazon Server Status.
  • Wait until you see any outage report. 
  • As you see any report, wait for some more time.
  • Move to use the app if no outage reports are displayed on your screen.

Verify the connectivity status of your device to the internet

To access a mobile or web application, your device needs a stable internet. Any internet connection issue can make you have a bad experience while accessing an app on your smartphone or PC. To check whether you have a good internet on your device, you need to:

  • Run a speed test
  • Turn on 5G if you are using mobile data.
  • Connect your mobile to WiFi with a higher internet speed.   

Restart your mobile phone

Restarting, which shuts down and starts a device again, can help you when the Amazon app is not working on your iPhone or Android smartphone. It helps your mobile get rid of the issue that it could have faced in the last system boot. Follow the below-mentioned steps to restart your Android mobile or iPhone:

To start a reboot of your Android device, follow these steps:

  • Hold the Power button after pressing it. 
  • Click on the Restart option. 

restart phone

  • Wait for a few seconds and let your device get loaded.   

To restart your iPhone, the steps are as follows:

  • Press the top button for a longer time if you have an iPhone of SE 1st generation, 5, 5C, and 5S. For SE 2nd generation, iPhone 7, 8, and onwards, do long-press of the side button. Do long-press the any volume button and the power button together if you own iPhone X or above. 
  • Drag the Slider toward the bottom screen. 
  • Now, go to the Power button and hold it until you see the Apple logo on your device screen.   

Restart or Force Close the Amazon app on your mobile

Closing the Amazon app forcely and starting it again can help you get rid of temporary technical glitches. It will make all background functions close. Restarting the app will make the background functions have a fresh start. 

  • Swipe up the Home screen from the bottom to open the background apps. As an Android user, you need to click on the Recent icon for this. 
  • Clear the Amazon app on your device after swiping it up. 

Clear cache and data of the Amazon app on your device

Previously captured cache and data could cause the Amazon app to have functional issues. You must clear them when you notice the Amazon app is not working on your smartphone. 

  • Go to the Settings app on your mobile. 
  • Click on Apps after scrolling down the displayed options. 
  • Tap on the option, Amazon, as you see it. 
  • Go to the Storage option. 
  • Click on Clear Cache.
    Now, click on Clear Data. 

  • Select Delete to confirm the data clearance. 

Update your iPhone or Android mobile

To update your iPhone, you need:

  • Go to Settings > General .
  • Click on the option, Software Update.         

To update your Android smartphone, you need:

  • Click on Software Update after going to the Settings app and scrolling down the displayed options on your mobile. 

  • Click on Download and Install 

Check for Amazon app updates 

Every mobile application keeps itself updating to stay compatible and user friendly. And the Amazon app is no exception in this regard. As a user, you should keep this app updated on your smartphone. Updating the app regularly will help you fix the issues if it has. Opening the app on your mobile or checking the app on Apple or Google Play Store can help you be aware of the app updates. Update the Amazon app on your device as you see a respective notice. 

Uninstall and reinstall the Amazon app

  • Go to the Amazon app under the section of Apps after unlocking your device. 
  • Touch on the app and click on Uninstall when you see it on your screen. 
  • Click on OK to move forward in uninstalling the app. 
  • Wait for a few minutes. 
  • Find the Amazon app on the respective play store – Apple or Google. 
  • Download and install the app again by following the on-screen instructions.   

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