Fix BlueStacks Error 2004: “Something Went Wrong, Installation Failed”


BlueStacks, a popular Android emulator, has transformed the way of our mobile game experience on our personal computers (PCs). However, it is not an exception to technical glitches unlike any apps or software programs. A BlueStacks Error 2004 is the common issue a user usually faces. This error comes with a frustrating message like Something Went Wrong, Installation Failed. 

Such an issue can destroy your gaming experience. You need to fix it. Before you move to fix it, you should be aware of the reasons behind this issue. Outdated BlueStacks software, disabled virtualization on your PC, lack of PC requirements, outdated drivers or operating systems, and antivirus interference are a few causes to name. Usually, you have no idea about the exact cause. So, trying the following ways can assist you in solving the issue you are facing:  

Set the BlueStacks app to run as an administrator 

Step 1: Type BlueStacks in the search bar, click on the best match result and tap on Open File Location. 

Step 2: Find the HD-Player.exe the displayed option and select Properties.

search bluestack

Step 3: Tick the box next to Run This Program in Compatibility Mode after going to the Compatibility option. 

Step 4: Now, select your Windows operating system. 

Step 5: Check the box next to Run This program as an Administrator & Disable Fullscreen Optimization after going to Settings. 

run as administrator

Step 6: Tap on Apply, and then OK to save the changes. 

Enable virtualization 

Step 1: Press the Windows and I keys together to open the Settings app on your PC. 

Step 2: Select Recovery after clicking on System. 

Step 3: Find Advanced Startup and tap on the option, Restart Now. 

Step 4: Choose Troubleshoot on the screen of Choose An Option. 

Step 5: Tap on Advanced Options.

Step 6: Select UEFI Firmware Settings. 

Step 7: Touch the button, Restart, for entering into the BIOS setup. 

Steps to enable virtualization may vary from one PC brand to another when your PC is in the BIOS mode. Here are common steps that you can try:

Step 1: Go to the Configuration tab by using the arrow keys on your PC keyboard and tap on the Enter key. 

Step 2: Choose Virtualization Technology. 

Step 3: Select Enable. 

Step 4: Save the made changes and come out of the BIOS setup by pressing the F10 key. 

To turn on the Virtual Machine Platform on your PC, you need to: 

Step 1: Type Windows Features in the search bar, select the best-matched result, and then Turn Windows Features On or Off. 

Step 2: Now, click on Open. 

Step 3: Check the box next to Virtual Machine Platform on the screen of Windows Features.

Step 4: Ensure you have also checked the boxes against Windows Hypervisor Platform, Hyper V, Windows Sandbox, and Windows Subsystem for Linux. 

Step 5: Tap on OK and restart your desktop or laptop when you see a respective notification. 

Clear Some Space on Your System Disk 

Step 1: Press the R and Windows keys together to open the Run app. 

Step 2: Tap on OK after typing cleanmgr in the command. 

Step 3: Wait until the DiskCleanup screen appears. 

Step 4: Choose the system drive, which is usually C. 

Step 5: Tap on OK.  

Step 6: Now, tap on Clean up System Files. 

Step 7: Choose the drive again and tap on OK. 

Step 8: Check the boxes against the file names under Files to Delete. 

Step 9: Tap on OK. 

Step 10: Now, tap on Delete Files to confirm your request. 

Check and Update Your BlueStacks Software

Step 1: Type BlueStacks in the search bar and click on the best-matched result to open it. 

Step 2: Tap on the Settings menu. 

Step 3: In the left pane, find the About option. 

Step 4: Tap on the option, Check For Updates. 

Step 5: Download and install the updates by following the instructions appearing on your screen if you find any updates. 

Update the Graphics Drivers on Your PC

Step 1: Type Run in the search bar to open the Run app. 

Step 2: Type devmgmt.msc as a command and tap on OK to open the Device Manager application. 

Step 3: Click on Display Adapters to expand it.   

Step 4: Choose Update Driver after right-clicking on the driver. 

Step 5: Tap on Search Automatically for Drivers. 

Step 6: Complete the process by following the on-screen instructions. 

Run SFC and DISM Scans 

Step 1: Type cmd in the search bar to open the Command Prompt and tap on Run As Administrator. 

Step 2: Type the command SFC/scannow in the command box and press the Enter key to replace the corrupted files. 

Step 3: Wait until the process ends. 

Step 4: Copy the command (Dism /Online /Cleanup-Image /RestoreHealth), paste it in the command box, and click on the Enter key. 

Step 5: Save the made changes by restarting your PC.    

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