Why Does My Chromebook Keep Turning Off and How to Fix It

Chromebook off

You are enjoying your work, browsing something, or watching a movie/short video on your Chromebook. Suddenly, it gets turned off. You start your Chromebook again. It might be a one-off thing. You need to sort out this issue. Otherwise, it keeps turning off without any warning and may be a bigger problem. 

Why Does My Chromebook Keep Turning Off? 

Before you move to sort out the turning-off issue, you need to know the reasons behind it. Find out what makes it go off. As a first-time Chromebook user, you may find it hard to know the real cause. To assist you in this regard, here is a list of the possible causes:

  • Overheating
  • Hardware issues, such as faulty motherboard, and RAM 
  • Malware 
  • Guest mode
  • Battery 

As a user, you do not know exactly what makes your Chromebook go off. So, you should try all the possible solutions one by one and see what works for you. Here are some useful ways/tips to fix this issue:

Let Your Chromebook Rest for a While

Step 1: See if your Chromebook is overheated due to its usage for long hours. 

Step 2: Let your device go into sleep mode or ideal.

Step 3: Wait for a few minutes. 

Step 4: Start using it after making it rest for a few minutes. 

Hard Reset Your Chromebook  

Step 1: Go to the bottom-right corner and click on the clock icon. 

Step 2: Tap on the power button to make your Chromebook go off. 

Step 3: Keep holding the Power button and the Refresh button until your Chromebook reboots. 

Step 4: Leave holding those keys as the Chrome logo appears on your screen. 

Use Another Power Adapter to Charge Your Chromebook Battery 

Step 1: See whether your Chromebook is charging or not. A corrupt adapter does not make your device charge. Your device might turn off frequently without any warning due to power shortage. 

Step 2: Take another adapter to charge your Chromebook if it is not charging with the existing one. 

Examine the Battery Life of Your Chromebook

Step 1: Go to the Battery icon on your device. It is usually located at the bottom-right corner, just after the clock.

Step 2: Check the battery status. You will see the percentage and the remaining hours. 

Step 3: Plug it into a power source to charge it if you notice your device’s battery is running low. 

Know the Cycle Counts and Health of Your Device Battery 

Step 1: On your Chromebook, tap on the Notification and click on the Settings option. 

Step 2: Click on the Diagnostic menu after selecting About Chrome OS in the sidebar. 

Step 3: Have a look at the Battery menu after choosing System. You will see data about your battery health and cycle counts. 

Step 4: Replace your Chromebook battery if its health is lower than 60% and cycle counts are around 1000. 

Examine CPU Temperatures

Step 1: Go to the Chrome OS Settings and click on the Diagnostic menu. 

Step 2: In the sidebar, tap on the System option.

Step 3: Check the usage and temperature of your device’s CPU.

Step 4: Close the apps you are not using or are not useful for you if the CPU temperatures and usage are high.

Step 5: Shut down your device. 

Step 6: Wait for a while and turn it on to use your Chromebook again.

Uninstall Unuseful Apps  

Step 1: Choose Apps to find an unnecessary or unuseful app after opening the Chrome OS Settings. 

Step 2: Select the identified unnecessary app/s and click on Uninstall to remove it from your device.

Examine the RAM

Step 1: Find the Diagnostic menu (refer to the steps mentioned above)

Step 2: Check for the memory usage after choosing the System in the left sidebar. 

Step 3: Add an extra RAM if you notice the available memory is lower than your current requirement. 

Update the Operating System of Your Chromebook 

Step 1: Go to Settings in your Chrome OS by following the steps mentioned above).

Step 2: Look for an update after selecting About Chrome OS. 

Step 3: Download and install an update if you find it.  

Powerwash Your Chromebook

Step 1: Go to the Chrome OS Settings. 

Step 2: Choose the Reset settings option.

Step 3: Tap on Reset.

Step 4: Set up your Chromebook again by following the instructions appearing on your screen. 

Boot into Guest Mode

Step 1: Log out of your Chromebook account. 

Step 2: Tap on Guest to sign in back. You do not need to enter a password to do the setup. Your Chromebook will run normally. 

Scan for Malware and Virus 

Step 1: Run an antivirus scan to find a suspicious malware or harmful virus. 

Step 2: Delete the detected malware and viruses. 

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